We are here to help with product selection, orders, delivery, returns, warranty questions, and trade enquiries.

Before you contact us

For an existing order, include your order number. For product or installation questions, include the product name, required dimensions, project location, and photographs where useful. Never send complete payment-card details.

Response and accessibility

Customer-service hours and response targets will be published once confirmed. If you need an accessible communication format, tell us how we can assist.

Store owner must provide before publication: legal business name, customer-service email, telephone number, service hours, business and returns addresses, and response-time target.