Shipping Policy

Last updated: October 24, 2026

Thank you for choosing Wildidealighting. This policy covers orders delivered within the United States. Standard shipping is free with no minimum purchase. Prices and payments are in United States dollars (USD).

1. Order Processing and Preparation

Handling and preparation take 3–7 business days from placing your order. This includes preparation, inspection and protective packaging before dispatch.

2. Transit Time and Delivery Window

Transit takes 8–19 business days after dispatch. Total estimated delivery time is 11–26 business days from placing your order, including handling and transit. Business days are Monday through Friday, excluding public holidays. These are estimates, not guaranteed arrival dates.

If your order has not arrived within the estimated window, contact support@wildidealighting.com with your order number so we can investigate and advise you of the next steps. Delays do not remove any cancellation or refund rights available under applicable law.

3. Order Tracking

When your shipment is dispatched and carrier tracking becomes available, we will provide tracking information by email. Allow time for the carrier to update its tracking records. Contact us if tracking is missing or shows a delivery problem.

4. Shipping Fees and Taxes

Free Standard Shipping applies to orders delivered within the United States. There is no standard-shipping handling fee. Any applicable taxes and the full order total are displayed at checkout before payment. Any additional charge must be disclosed before you place your order.

5. Order Cancellations and Address Changes

You may request cancellation within 12 hours of placing your order by emailing support@wildidealighting.com. Once order preparation has begun, cancellation or modification may no longer be possible. We will confirm whether your request can be completed. This does not limit rights under our Return and Refund Policy or applicable law.

Check the delivery address before payment. If you notice an error, send your order number and corrected details promptly. Address changes after dispatch depend on the carrier. If an order is canceled, any payment collected for the canceled items will be refunded to the original payment method.

6. Damaged, Defective or Incorrect Items

Inspect your delivery before installation. If the item is damaged, defective or different from the item ordered, email your order number and photographs of the issue to support@wildidealighting.com. Do not install a damaged fixture. We will assess the issue and arrange an appropriate replacement or refund under our Return and Refund Policy.