Your Questions,
Answered

Please review our payment and privacy policies before ordering. Available payment services are shown at checkout. Never send full payment-card details through our contact form.

Use our Contact page and include your order number or the product name so we can direct your enquiry.

For a professional or multi-item project, send your requirements through our Contact page. Availability, pricing and any project services must be confirmed in writing.

Check the selected product’s specifications for the light source, socket type and whether bulbs are included. Ask us before ordering if a detail is missing.

Dimming capability varies by product and selected option. Please confirm the fixture and control compatibility before ordering.

Kelvin describes the colour appearance of light: lower values look warmer and higher values look cooler. Compare the available colour-temperature options on the product page.

Screen settings and room lighting affect perceived colour. Natural materials can also vary in tone and pattern. Contact us to clarify the finish of a selected product.

Please read our Warranty Policy for the applicable coverage, exclusions and claim requirements. Product-specific terms must be confirmed before purchase.

Contact us with your order number, the product name, a description of the issue and clear photographs. Refer to the Warranty Policy for the claim process.

Follow the care instructions supplied for the specific finish and material. Disconnect power before cleaning and ask for guidance if the instructions are unavailable.

The payment options available for your order are displayed at checkout. Please review the Payment Policy for further details.

Enter an eligible code in the coupon or discount field and apply it before payment. Check the resulting order total and any restrictions.

Contact us promptly with your order number and requested change. Whether a change is possible depends on the order’s processing status and applicable policy.

Check your account and order confirmation. You can also contact us with your order number for an update.

Contact us to confirm availability and the options for your order. An estimated replenishment date is not a guaranteed delivery date.

Check the Shipping Policy and the information confirmed for your product and destination. Dispatch location, processing time and transit time must be confirmed for your order.

We are preparing to serve customers in the United States and Europe. The specific destinations available for an order must be confirmed at checkout.

Use the tracking details provided with your dispatch confirmation. Contact us with your order number if tracking information is unavailable.

Check the carrier’s latest tracking information and contact us with your order number and tracking reference if you need assistance.

Contact us immediately with the correct address and order number. An address change depends on whether the shipment has already been prepared or dispatched.

Contact us with your order and tracking numbers so the shipment can be investigated. The applicable Shipping Policy explains the next steps.

Read the Returns & Refunds Policy for eligibility, exclusions, return authorisation and costs before returning an item.

Keep the packaging and take clear photographs of the damage, item and shipping label. Contact us with the order number to arrange the next steps.

Contact us with your order number and photographs of the received item and label. Please obtain instructions before sending it back.

Contact us to request return instructions and authorisation. Use only the return address confirmed for your order.

Refund processing and the time taken by your payment provider can differ. Refer to the Returns & Refunds Policy and contact us for the status of a specific refund.

For hardwired fixtures, use a qualified electrician and follow the product instructions and applicable local requirements.

Included hardware and documentation vary by product. Check the product details and confirm any missing information before purchase.

Adjustment depends on the fixture. Refer to the listed suspension dimensions and instructions, and confirm your required height before ordering.

If you need a different size or finish, send the product name and requirements through our Contact page. Feasibility and terms must be confirmed before an order.

Send the product reference, quantity, dimensions, finish, destination and required date. Any quotation and lead time will depend on confirmation of those requirements.